Hi I was billed twice for my domain name that I chose and now when I want to live chat with the customer support to sort this out for me my browser keeps on failing. Please help
Topic summary
Customer reports being billed twice for a chosen domain name and cannot access Shopify’s live chat support due to repeated browser failures. No error message details were provided.
Support asks what specifically happens when attempting to start a live chat and whether an error appears. They recommend troubleshooting by trying a different browser or using a private/incognito window to see if the issue persists.
No resolution yet. The billing dispute remains unaddressed pending the customer’s follow‑up with error details and/or successful connection to live chat. No attachments or images are involved.
Hi @julaurenjln ,
What happens when you try to connect to a live chat? Does an error occur? I’d recommend trying to start a live chat in other browsers or in a private/ Incognito window to see if that helps.