I have the baisic shopify plan and I use AutoDS as my supplier. Yesterday, on January 12 I was charged $603.14, %533.75 of it was from autoDS saying that I had “add ons” and $69.39 for tax. I have no clue what this is and I did not add anything on AutoDS. Can someone explain why this is happening and how I can fix it.
Topic summary
Multiple merchants on the Basic Shopify plan report unexpected, large AutoDS charges labeled as “add ons,” despite not adding anything. One cites a $603.14 charge on Jan 12 ($533.75 for add-ons + $69.39 tax); others report $368.70 or a similar attempted charge without purchases.
AutoDS is a third-party app. The advised action is to contact AutoDS support via Shopify admin: Settings > Apps and sales channels > … > Get support > describe the issue > Send.
No explanation or resolution is provided in the thread. The discussion remains open, with the key unanswered question being why AutoDS is billing for add-ons that users say they did not select.
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Hey, [email removed]Popularsells! Welcome to Shopify Community!
I understand you have a concern about an AutoDS charge. Since AutoDS is a third-party app and company, they’re in the best position to assist you with this concern and provide context around the charge. Please feel free to get in touch with them to get some clarification. You can do so by following the steps below.
- From your Shopify admin, go to Settings > Apps and sales channels.
- Next to the name of the app that you need help with, click … > Get support.
- Enter the details of your issue.
- Click Send message.
If you have other questions or concerns, don’t hesitate to create a new post!
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I had the exact same incident today, but for $368.70. Were you able to get it figured out?
Me too! They tried to charge me the same amount without me even purchasing anything
AutoDS pricing is based on a monthly or yearly subscription, plus any optional add-ons you choose, so you always know what you’re paying for.
Each plan includes a set listing limit and features, with add-ons like automation tools, product research, or VA access billed separately. You can review your plan, add-ons, and billing details anytime in your Account & Billing section.
If anything looks unclear, our support team is happy to help. Feel free to reach out!