Hi last December I bought a membership for ONE STORE ONLY and every month I get charge FOR TWO STORE en my PAYPAL account can you please tell me were I can fix this, or with who I can talk???
Hi, @Platanito8 .
Thanks for your message, I would be happy to point you in the right direction for this question. This is not something our community members would be able to help you out with as we in support will need to access your billing information in order to look into this. Is it possible, you have multiple stores and are being charged for two separate accounts on one PayPal or Credit card? Another possibility is if you missed any monthly payments, or your store was frozen at any point, during this time you would still be billed for the months that your account was frozen. I would recommend reaching out to our live support team so we can take a closer look into this with you. You can do this by logging into your store through the help center, searching your question/issue, then selecting “continue” at the bottom of the page that displays the search results.
I hope this helps you out, please feel free to reach back out here should you have any questions about the above information.