Just want to know the answers why have I been charged on the 09/08/21 the $29USD ( 20.93 pound sterling) when still on the 14 day free trial? I think it’s a rip off. Could you please cancel my account, thank you.
Why am I being charged the 29 USD = 20.93 pound sterling on 09/08/21 when still on 14 day free trial
Hey, @mhiraglen101
Eunice here from Shopify. Thanks for posting, and welcome to the Community!
If you sign up for a monthly plan while you are still on your free trial, then you won’t be charged any subscription fees until your free trial expires. With this in mind, I am not quite sure why you have been charged during your trial period. What we’ll need to do is gain access to your account to investigate. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback via the Shopify Help Center. This video clip shows you how to access the chat and email option. If you would prefer to speak with someone over the phone, please log in to your store when prompted to view the callback option. For the fastest support, I recommend selecting the chat option.
Once Shopify Support has found a resolution, you will be welcome to close your store. The Support Advisor you connect with will be able to help you with this, or alternatively, you can follow these steps here.
If you’d prefer to keep your store, I highly recommend checking out this free online course by Shopify Compass. With this course you’ll learn how to design your store, launch your store, and create happy repeat customers. It’s an awesome resource to have on hand and is delivered in easy-to-watch bitesize clips so you can go at your own pace.
I hope this helps and we look forward to hearing from you soon!