Why am I being charged twice on my basic Shopify plan?

Hi, @Niyahsbeautybar !

Thanks for reaching out. You’ll want to check your email and find the two invoices you’ve received. In the emails, the invoice will outline what the charges are for. Usually you’ll receive two invoices in the same month if you’ve surpassed your monthly threshold. You receive a bill whenever the total of your transaction fees and other outstanding charges exceeds your account’s threshold. Monthly subscription fees are included in your running total, but they are not included in threshold bills. You should also be able to determine if both bills are from the same account by clicking Settings > Billing from your Shopify admin and matching up the invoice numbers from the emails you’ve received.

If after checking this you’re still unsure as to why you’ve been charged, please feel free to let me know here and I’d be happy to take a closer look into this together!