I recently changed my store name. A couple of days ago I was billed the monthly subscription fee.
Today I was billed again after the name change. Not a new store, the ORIGINAL store just a different name.
Why am I being billed TWICE just because I changed the name of my store?
Please give me an answer to this frustration.
Hey, @KalliMaine .
Thank you for posting your question here on our Community forums and sharing your experience. We can definitely take a closer look into this together.
To ensure that I’m on the same page, did you change the name of your store in Settings > General? If this is the case, you should not be charged again. You can change your store name as you please. Rest assured, we can get to the bottom of this. However, we’ll need to access your account and billing information in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
Warmly,
Hey there, @KalliMaine .
Just checking in with you here. I want to ensure that you get all the help you need. If you have any questions, please let me know.
All the best,