Good day,
I am quite upset and frustrated. Throughout this week, I have been trying to buy a domain for my store; however, I kept receiving ‘server error’ messages. Yesterday, I noticed that my credit cards have been charged five different times for the same domain (80 USD). I tried adding the domain to my store, and it is still available to be purchased.
What can I do to rectify this? I sent an email; however, I have received a response yet. PLEASE HELP!!
Hi there, @serenessentials !
Sorry to hear you’re feeling upset and frustrated with the situation you find yourself facing.
I would like to get this checked out with you, so we can see what might be happening in terms of your domain purchase and what we might be able to do to help out.
Generally speaking, domain purchases are non-refundable, but if there is a case where you have been repeatedly charged for the same domain (and may not have been able to purchase the domain at all) we would want to investigate this and make it right.
You mentioned you had been in touch for support via email already, can you confirm that you reached out via our Help Centre here and if so, were you given a ticket number for that contact?
Let me know if you did not reach out via the Help Centre, or if you were not issued a ticket number so we can ensure your query is in the right place.
Yes, I received a reply from the customer representative, and my ticket
number was 31692702.
Thanks!!