Why am I billed twice for the same app on my monthly invoice?

Shopify Discussion
1

I believe I’m experiencing a mistake on my Shopify Bill.

It says that I owe a monthly charge for an app I recently downloaded but i’m still within the first month of use and I already payed for it! It’s adding the monthly charge to a current bill that is due. What’s going on?

2

If you have a question about app charges, you should reach out to the app developer directly.

Reference to the help doc https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#request-an-app-refund-or-credit