Okay! So here is the question there is an app called easy ads it’s an ads app for Facebook it’s not working properly so I am deleting it, now the problem is now I am deleting it’s charging me 29$ and the ads is also not running any suggestions what should I do?
Topic summary
Issue: A merchant tried deleting the third‑party “Easy Ads” Facebook ads app after it didn’t work, but saw a $29 charge despite ads not running.
Key guidance provided:
- Uninstall the app to revoke store access and prevent additional charges.
- Check Shopify Billing to see if the $29 is a pending/unfinalized charge; if so, contact Shopify Support to dispute it.
- Reach out to Easy Ads’ support to request a refund, citing that the app wasn’t functioning and ads didn’t run.
- Optionally, leave a factual review on the Shopify App Store to document the experience.
- Consider alternatives for Facebook advertising, including other apps or managing campaigns directly in Facebook Ads Manager.
Status: No confirmed resolution yet; next steps are to verify billing status, contact Shopify Support, and request a refund from the app’s support. Unanswered question: whether the charge will be reversed or refunded.
Hi @Shaheer2 ,
This is Theodore from PageFly - Shopify Page Builder App.
You can remove the Easy Ads app to stop it from accessing your store and making charges. Since the charge isn’t finalized, check your Shopify billing and consider contacting Shopify support to dispute it. Additionally, reach out to Easy Ads’ support for a refund and leave a review on the Shopify App Store detailing your experience. Finally, explore alternative Facebook ad apps or manage them directly through Facebook Ads Manager.
Best regards,
Theodore | PageFly
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