I had cancelled my Shopify subscription before I had gotten charged and even after I canceled the subscription I got charged from my bank account, and I can’t even use my “plan/subscription” I payed for.
Hey @Topplaya ,
While we don’t provide refunds as per our Terms of Service, we’re happy to look into this closer. In order to do so, we’ll need to access your account. We’re unable to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, or email. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply select the relevant topic, and you’ll then see the option to create a support ticket on the next page.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!