Hello, I bought the domain and was charged three times for the domain and in the end, it’s still not accessible for me to add to the store. It keeps saying the domain is available for purchase but on my credit card there are three payments from Shopify for the exact same price all one minute apart. How can I get in touch with someone to fix
Hey, @fitnesso ! Welcome to Shopify Community!
I’m sorry to hear you’re encountering an issue with purchasing your domain. Since you’re seeing duplicate charges, there’s a likelihood that the domain purchase is failing and the charge is being automatically refunded (but they’re appearing on your credit card statement as an authorization that’s expected to expire).
In order for us to know if this is the case, or if the issue is caused by something else, it’s best we access your account to investigate. We’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Once the issue is fixed and you’re able to connect your domain, make sure to set up your custom email and register for email hosting. With email hosting, you can have a professional custom email that reflects your domain (e.g. info@yourstore.com). It’s highly beneficial for your business as it can build consistent branding and trust. You can sign up with an email hosting platform such as Zoho Mail or Google Workspace.
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