For over a month now I have not been able to log into my storefront using either Edge or Chrome, on any of the four Windows PCs that I own. I have tried clearing the cache and cookies, and have also used private browsing mode, and there’s nothing I can do to make it work. I’ve had to resort to using my mobile app, which is fine for looking at orders but is useless for making changes.
I have an open ticket (#39739934), and for about a week the issue was briefly resolved, but soon it was back to being broken again on Chrome and Edge, and has remained broken ever since. I have tried to update the ticket on three occasions afterwards, but nobody has gotten back to me. Having just been billed for a year’s service I’m rapidly getting to the point that I will have to move to a different platform and I don’t know how to move this further. According to status page (which does load on Chrome/Edge) everything’s fine. I do my annual product changes in October and as of now I have no way to do anything.
What’s even more infuriating is that occasionally it looks like it’s going to load, for about a half second (menus start to appear, etc), but then this pops up again. I have logged out and back in, cleared the cache, restarted every computer dozens of times in the last month and the result is always the same, this ‘500 error’.
