Why am I encountering a checkout error after adding Zippay on my website?

[Merrya]

Hi

My name is Merrya. my website on Shopify is aireavenue.myshopify.com

I have a huge problem here. I tried to add an alternative payment (in my case Zippay). I have following all their instructions and have been playing around on the theme, sections and snippet.

For some reason, after I add them, I did a test order and it said error when I am trying to click checkout payment.

I tried with all kinds of payment it said error

Would anybody help with my case? This is really important as my customer can’t do any checkout or do payment right now.

Thanks,

Merrya

[Akibhusen]

Hi @Merrya ,

I have checked your site and it works great till the payment page at checkout. let me know if you face the error after clicking on payment.

I don’t do the payment as payment is not in test mode.

[Merrya]

Once I hit the payment any of the payment there it showed an error. it come back to where the checkout option is

Should I change it to the test mode first to test so you could help me out with it?

Thank you

[Akibhusen]

Yes, just activate the test mode. So i can check

[Merrya]

Test mode activated for shopify payment,afterpay and zippay

[Akibhusen]

Hi,

It’s allowing me to do payment using Shopify payment. Can you please cross-check at your end? can you please share the screenshot of the error?

[Merrya]

Hi

I manage to record my screen here

please find the screenvideo on link here:

https://we.tl/t-psBgKMo9mo

[Merrya]

I fixed it!

Its related to my cache!

thanks for you help and checking it for me

[Akibhusen]

Can I get the account detail of the user? I’ll check by using your credential.

Share with me in private message else you can email me on: akib.shekh94@gmail.com

[Akibhusen]

That’s great!

ping me future if you need any other help.

[Merrya]

Definitely!

Thank you

[jowi]

Hi, I tried to test my checkout but when I want to pay I get that there is an error. Can someone help me?