Hi Team I hope that Shopify or someone can help me, I am losing money because everyone that enters my store says that they get checkout error when trying to pay for an item 779 customers entered my store with zero purchase immediate help is needed! @9shopi
Hi there thanks for reaching out.
It’s www.gatewaysbl.com/
Hi @Emmalu1111
I definitely understand how important it is to get this resolved. Thank you for sharing your store URL for us to look at. I did test your checkout and came across a few things of note that may be the cause of your issues. I also have some suggestions for your website as well, which I’ll add onto the end of the post.
Issue 1:
When entering a test address at the checkout I was given an error that the apartment/suite field was mandatory. Not everyone has an apartment or suite number, so this field should be optional.
You can change that in your store admin under Settings > Checkout and Accounts.
Issue 2:
On the next stage of the checkout, I first used a Canadian address as it was one of the supported countries in the address section. I then saw an error that there is no shipping to Canada.
You will want to review your shipping settings in your admin and ensure you have shipping rates that work for all supported countries that your store ships to.
I then tested an address for the USA and was provided a “Free” shipping rate:
I would definitely recommend reviewing your store account settings and ensure they are setup in a way that works for your business. You can reach out to our** live support** at any time for some assistance in reviewing these areas.
I also noticed that there is a lot going on in your online store. It took a really long time for the page to fully load and there were lots of popups, alerts, and moving pieces. It was quite overwhelming and I definitely recommend scaling back on some of these. When it comes to add ons like these, less is definitely more.
I would recommend removing the shaking add to cart, one of the two chat add ons, and the recently purchased pop up.
When adding pop ups, etc, you want to think of the customer flow. You are wanting to move your customers forward not distract them from the purchase journey. Streamlining that flow will be way more beneficial for you in the long run.
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@Shay You are such a darling thank you so much for your assistance highly appreciated! this is exactly the problem as the screenshots provided I will try to follow your recommendation.
Can I reach out to u privately incase of any questions?
Thanks again.
Happy to help! Our community forum moderators and staff are not able to support via private message here. Our live support would be happy to help though, just share a link to the thread here for them to review and they will know exactly what to review to assist you.
Hopefully you are able to get this all resolved soon!
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Thank you dear very much appreciated cheers!
Hey @Shay I wanted to come back to say thank you for your help the other day. I did as you recommended and the problem is solved. Could u please check out my site to see if u can fine any errors? Your validation is so important to me because u saved me couple bucks of hiring a developer 
there’s one error I see when am checking out for Peru it shows arrival time btw 100to 1000 business weeks and I don’t know how to fix that if u have any recommendations please help me.
Hi @Emmalu1111
I’m so glad you were able to get those issues resolved! I’d be happy to have a look at your store and see if I can help with the shipping times for Peru and any other feedback I can offer.
I did go through the checkout once more using an address I pulled from Google maps for a hostel in Peru (you should be able to see it in your abandoned carts in your admin) but was unable to generate any shipping rates for Peru. I did try a few different addresses and formats, but every time saw no shipping rates available:
Did you disable shipping to Peru in your admin? If yes, feel free to take a screenshot of what you would like your shipping rates to be and I can review the screenshot to see if there are any issues.
I took a look around the site and it looks like you might still be in a designing phase, which is totally okay. Some general feedback I can share with you at this stage is:
- Ensure every step of the customer experience is leading them towards a product and ultimately the checkout. Optimizing images, plain text, etc, as links to features products and collections is the best way forward. You have two announcement banners on the top of your site that don’t drive customers anywhere. I would use them to feature your shipping rates or featured collection.
- What does your store sell? The home page has beauty products, seasonal home decor and electronic devices. That is a very broad spectrum of products. It’s much better to focus on one category of products at a time.
- Definitely ensure that your store navigation (Home, Search, Collections) all lead to the pages you want them to lead to and that they are titled correctly.
- Make sure to test the entire customer experience on mobile as well as desktop.
I would encourage you to review our free lesson on designing an online store to help you create the experience you want to have: Shopify Learn: How to Design Your Online Store (with Zero Design Experience)
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Hi Shay, hope you are enjoying the weekend.
I did change the theme because I didnt want anyone seeing the instagram pictures thats why but my original theme is back up and the shipment is working. I placed an order today and is still trying to process the shipment through AliExpress with no luck.
I get the error message saying that I already fulfilled the action without permission.
I clicked make payment and irt redirects me to a different Aliexpress page saying we are sorry u already completed this action without permission am confused do you have any idea?
Theres another message that says to complete my order on Aliexpress official website.
Once again, thank you.
Ensure your web browser is up-to-date on the latest version (we don’t support every browser, but we do support these here). Try another device like a computer or mobile phone. Try on the Shopify Mobile App; this is usually the best step to try, as it will rule out any browser issues.
Regards,
James