Hi,
I have been trying to pay my shopify bills but I keep getting error messages. I have contacted my bank who assured me the card is okay and that the problem is with the merchant. I have tried other credit cards but still the problem persists. I have reached out to support but I got no help.
My store is frozen and our customers are worried since they can not track their orders. Please I need help to sort this out urgently.
Hello @JesseBlack !
I understand this is frustrating.
When you reached out to support, were you given any advice or troubleshooting steps to try out? If not, one thing I would suggest here is that you try to pay again after clearing the cache and cookies on your Google Chrome browser following these steps here.
You could also try to make the payment on an alternative device. For example, if you were using your desktop to do this, try doing it instead on a mobile device.
If it still fails after, I understand you have been through this already but I would recommend trying to contact our support here again. The reason for that is because I am unable to look into your account details via the Community, but if you reach out, try and see if you could get your support agent to check for an error message on our end, or something that indicates what the issue could be.
When reaching out, you can also link our forum thread from here to try save a bit of time and hopefully get an answer on this quicker.