Hello, I am trying to buy an available domain but it keeps coming up as server error. It does not list any errors either
Hi, @VanessasSweets .
Thank you for reaching out. I am sorry you are experiencing difficulties when trying to buy a domain.
I will just need a bit more information to be able to dig further into this for you. Is the domain you are trying to purchase a Shopify managed domain? Can you share a screenshot of the server error you are receiving? I would try to do some local troubleshooting, such as trying on a new device or browser and clearing your cache/cookies and data history. Local troubleshooting usually does the trick, but if it does not, please reply to let me know, and we can dig further into this.
Please let me know if you have any questions!
Talk soon,
Hi, @VanessasSweets .
Thank you for sharing a screenshot of the error you are receiving. It looks like you are using a mobile device; by chance, are you on the Shopify app? If so, I do recommend trying on a desktop computer. Another way to reset the app would be to delete it and reinstall it; sometimes, it just needs a refresh.
Please let me know if this worked for you or if you have any questions!
Hey, @VanessasSweets .
Thank you for replying with a screenshot and testing it on a new browser.
It is unusual that completing local troubleshooting and trying a new browser would not remove that server error. Due to our security measures in place, I cannot access account-specific information. It would be best to contact our Support team as they will be able to look into your account and hopefully figure out a solution to this problem. I really appreciate your patience with this!
Please let me know if you have any questions!
Did this issue get fixed ? I’m having the same problem.
Did this issue get fixed ? I’m having the same problem. I can’t buy a new domain without the server error
Hi, @AnnaTM .
Thank you for reaching out. I am sorry to hear you are receiving the same error when trying to purchase a new domain.
Were you able to try on a new device or browser? I recommend trying to clear your browser’s cache and cookies as well. This should allow for a refreshed connection. If you still receive the server error, please let me know.
Talk soon,