Hello there
Was testing my shop by attempting to purchase an item and unfortunately, I got this message.
I am clueless, and where to fix it, honestly would appreciate some assistance:
Hi, @Xfra . I’m happy to look into this with you! I just have a few questions to make sure I’m giving you accurate advice.
- Which plan is your store currently on? If you’re unsure you can double check by going to Settings > Plan in your Shopify admin.
- Which payment provider or payment gateway are you testing?
- Are you testing payments in test mode of your payment gateway or payment provider? Or are you attempting this with a real payment?
Once I have more information I can share more advice on why you’re seeing this. If you’d like to place a test order in the meantime you can do so by following the steps in this guide.
Please let me know if you have any questions!