How to solve a 400 Bad Request on shopify broken links
a whatsaapp link and an add to cart link
i am redirecting these 2 links to home page but its not working
Topic summary
Main issue: 400 Bad Request errors on broken links (a WhatsApp link and an add‑to‑cart link) that were supposed to redirect to the home page, but the redirects do not work.
Observations: One participant saw 400 errors primarily on English-translated pages after using a translation app; uninstalling the app didn’t remove the issue. A dead link checker confirmed the errors.
Update/solution: A participant reports the fix requires Shopify Support to “refresh the backend” (not self‑service). After that, a re-scan showed remaining 401 errors, which they resolved by using a Shopify‑included “police” (font) across the site; once the font was changed, the 401 errors disappeared.
Context/terms: 400 Bad Request = malformed client request; 401 = unauthorized access. “Backend refresh” refers to Shopify Support performing a system-side reset/refresh on the store.
Action items: Contact Shopify Support and request a backend refresh; re-check with a dead link checker; ensure fonts/resources used are included in Shopify’s system.
Status: One user reports success with the above steps; the original poster has not confirmed, so the thread appears open.
i can see that we are facing the same issue. i still don’t have the solution but i can notice one thing i have used an app to translate my store in english an it’s only the translate page in english who relate to that 400 error. I have uninstall the app and i still have that page again. I have done all the step to fix that 400 bad request but it remain.
it’s the same link, just the domain name is different and i have also used deadlink checker to scan the website. Still looking for the solution, if any one can help
hi finally i found the solution regarding the 400 bad request error. unfortunately you can’t fix it by yourself but it’s easy to fix, you need to contact the shopify support and chat with them once you are able to speak with an agent ask them to refresh the backend on your website. after you make another verification through deadlink checker you will only have the 401 error . to fix the 401 error you just need to select and use on all you website a police that is included in the shopify system, one you make that change all the 401 error will be gone