hello
my website got 403 Forbidden cloudflare after i tried to connect my godaddy with shopify
could u pls help me to check it？
Topic summary
Cloudflare 403 Forbidden errors after connecting external domains (e.g., GoDaddy) to Shopify stores, with issues particularly around redirects and the www subdomain.
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Case 1 (rizznova.com): No errors in Shopify Admin > Settings > Domains; DNS looked correct. Public access redirected to 8b2219-5.myshopify.com. Advised to re-add the domain using Shopify’s steps and contact live support if needed. User later confirmed the issue was resolved.
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Case 2: 403 appeared only when using the www prefix. Support could not reproduce, but the merchant discovered “www” hadn’t been added as a domain in Shopify. After adding it, the site worked; issue resolved.
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Follow-up: Another user asked how to add “www.” Support requested the store URL and advised verifying DNS settings against Shopify’s help document.
Key points and next steps:
- Check Admin > Settings > Domains for alerts; re-add the domain if needed.
- Ensure the “www” host is properly added/configured in Shopify.
- Verify DNS (Domain Name System) records match Shopify’s requirements.
- If problems persist, contact Shopify live support.
Status: Two cases resolved; one remains open pending URL and DNS verification.
Hi, @renata998123 !
Thanks for posting in the Shopify Community, I’m happy to look into this with you.
If you log into your Shopify admin and navigate to Settings > Domains, are there any errors or alerts about your domain? Can you also share your domain here so I can check it myself?
I look forward to assisting you further!
No, no errors reported; I’ve been adding domains and still can’t open the； my domain：rizznova.com
Hi, @renata998123 !
Thanks for getting back to me. I checked your domain on our end and I don’t see any errors — it looks like all of your settings are correct. However when I try to access your site, the domain redirects to 8b2219-5.myshopify.com. I’m not sure if you’ve disconnected the domain from your admin, but if you have I recommend following these steps again to add it back.
If you’re still having trouble, I recommend contacting our live support team through the Help Center so we can investigate further. Simply enter the details of your issue into the chat assistant and click I still need help to be connected with a Support Advisor.
Please let me know if there’s anything else I can help you with!
Hi Greta,
My problem has been solved, thank you
1 Like
Apologies I had meant to respond to Greta.
Hello Greta,
I have trouble with my site as well. It shows up fine when I enter the domain name without the “www.” However when I use the “www.” prefix I get an 403 forbidden cloudflare error. The domain is www.wendycoombesphotography.com
Hey there, @Wendy_C_Photo !
Thanks for reaching out. I went on your store, both with and without the www. and was able to access it either way (and I tried on a few different devices with no issues). I also checked the domain using our internal domain tool and didn’t get any error messages.
Can you confirm who your domain host is? I may be able to look into more information from there!
I look forward to assisting you further.
Hey Greta - Thank you for looking into this I have been able to resolve it. It turned out that the www. had not been added as a domain with Shopify. All good now. Thank you again.
I’m so glad to hear that, @Wendy_C_Photo ! Thanks for the update, I’m glad the issue was resolved.
Please let me know if there’s anything else I can help you with!
I also encountered a 403 problem, how to add www. as a domain with Shopify.
Hi, @lipeng !
Thanks for reaching out. Could you share your URL here? I’d be happy to take a look. I also recommend ensuring your DNS settings with your domain provider match what’s listed in this help document.
I look forward to assisting you further!