my website is www.dolphinonline. ae and i have connected it to shopify however when i try to open for preview or use the domain it says forbidden acesss please help me
Topic summary
Issue: After connecting www.dolphinonline.ae to a Shopify store, attempts to preview or use the domain return a “403 Forbidden” access error. A screenshot showing the error was provided.
Key context: It’s unclear whether the domain was bought through Shopify or is a third‑party domain. This distinction affects setup steps.
Guidance provided: Support requested confirmation of the domain’s purchase source. If it’s a third‑party domain, they advised following Shopify’s manual connection guide and making the required DNS (Domain Name System) changes to point the domain to Shopify. They noted DNS updates can take up to 48 hours to propagate and reflect.
Status: No resolution yet. Awaiting the domain purchase/source details from the user and confirmation that DNS settings were updated per the guide.
Action items:
- Confirm whether the domain was purchased on Shopify or via a third‑party registrar.
- If third‑party, complete the manual domain connection steps and DNS changes as instructed.
- Allow up to 48 hours for changes to take effect, then retest access.
Hey @mexcon .
Thanks for reaching out.
Just to gather some additional context, did you purchase this domain directly from the Shopify platform? Or, are you attempting to connect a third-party domain to your Shopify store? As this information will allow us to assist you accordingly.
If this is a third-party domain, be sure to follow our step-by-step guide for connecting your domain manually. This includes the DNS changes that you will need to make to point your domain successfully to your Shopify store. Please note, that it may take up to 48 hours for the domain to reflect the recent DNS changes.
Looking forward to your response.