Why am I getting a 403 Forbidden error on my Google Domain?

Shopify Discussion
21

Hi Moira,

You seem to be so good at solving this one!

I tried linking Canva to my Shopify store yesterday evening around 6, and shared a shipping infographic I had created right to my site… then everything went bad.

First, the error was this:
“The connection for this site is not secure keysercreekfarms.com uses an unsupported protocol. ERR_SSL_VERSION_OR_CIPHER_MISMATCH”

I went to Canva and disconnected the account, I deleted the content that I had directly shared; I deleted the Canva connection in Shopify (I believe). Then I went through the steps of fixing the A and CNAME records…

Now I’m at the 403 Forbidden error, and my site won’t launch from any browser or incognito mode…

My website is keysercreekfarms.com , and I’d love to have it back online!
Thanks so much,
Kathryn

22

Hey @KatMint ,

Thank you for providing such in depth context, it helps me out greatly!

It sounds like you’re dealing with two main problems: an SSL certificate error and a 403 Forbidden error.

  • The ERR_SSL_VERSION_OR_CIPHER_MISMATCH error is usually related to the SSL certificate of your website.

  • The 403 Forbidden error is an HTTP status code which means that accessing the page or resource you were trying to reach is absolutely forbidden for some reason.

I have gone ahead and checked your domain and can see the following:

  • The domain points to Shopify. The A record is valid. :white_check_mark:

  • There are no AAAA records. We should be able the provision a SSL certificate. :white_check_mark:

It sounds like updating the records may have taken a few hours to propagate as I am able to successfully access your website now! Are you still facing trouble on your end?

23

Hi my previous website on wix was www.adornyourwalls.com. I have transferred domain to shopify and its https://adornyourwalls.com however when www.adornyourwalls.com is typed it says 403 forbidden cloudflare. I have on shopify done a redirect for this uhl to https://adornyourwalls.com but it doesnt seem to have worked yet?

24

Hello,

I am having the EXACT same issue as KatMint. My website is www.myxtini.com.

25

Hi Moira,

Can my website please be looked into?? www.Myxtini.com. On my mobile web browser I am receiving the 403 Forbidden Error Cloudfare and on Chrome it’s stating privacy error. Can you please assist me??

26

Hey @Myxtini ,

The domain points to Shopify. The A record is valid.
The domain has an A record pointing to 23.227.38.74.
The domain has a CNAME record pointing to shops.myshopify.com.

Everything is working as it should be! Let me know if you are still facing trouble on your end,