Why am I getting a 500 error code when adding a product?

Retail & Point of Sale
,
1

Hello. Every time I click add product, I get sent to a 500 shopify error code page.

This has been happening for 5 days, at all times throughout the day, and only with this button.

Troubleshooting says everything is fine.

What can I do??

2

Have someone else test it from their account, to rule out being tied to your environment.

If that’s not possible, try it in a different browser and a different device, to rule out that possibility.

If neither of those work, open a case with Shopify support and share the details:

  • Screenshot of the button + the error message

  • What you’ve tried testing (Chrome on Macbook Pro, Firefox on a Samsung Galaxy, etc)

You should be able to get a solution doing that.