Customers encounter a “Cannot ship to your location” error during checkout on domestic orders that previously shipped normally (free shipping over $120). Multiple merchants report the issue appearing suddenly without changes to settings; support responses have not resolved it.
Recent workaround: Manually set the Region (state/province) in the customer’s shipping address. Some orders lacked a selected region; choosing the correct region from the dropdown allowed checkout.
Alternative cause identified: A disabled product variant. In Manage Products, ensure all variants are enabled; if a variant is off, the store may show “can’t ship to this location,” effectively blocking that product.
Key terms: “Region” = the state/province field in the shipping address. “Variants” = specific options of a product (size, color, etc.).
Status: No official Shopify fix in the thread. Action items are to 1) verify the customer’s Region is set, and 2) confirm all product variants are enabled. Discussion remains open.
I have had a Shopify store for the last couple of years and have had a customer contact me to say they are unable to check out as they get a message saying they cannot ship to their location.
This is domestic shipping and shipping rates are by order value. Orders over $120 are free shipping.
I have sold loads of items to the location the customer is in and have also sold the specific product to a number of customers too so I’m unsure why its happening now?
Please help 
I have the same message. It is a good customer that I have shipped to before. A very large order.
Have you received a reply. This is quite frustrating.
Hi, I had no response here but read in a Facebook Group that if you go and select the Region annually and enter it then it seems to work and it’s worked for me 
. It can happen if the customer doesn’t select a region I think.
Hi Lisa,
I’ve been having this issue for months, but all Shopify tell me is rubbish as always.
I didn’t quite understand what you meant by select the region annually? Are you able to tell me exactly how you fixed the problem? I’m having multiple emails a day.
Thank you
I am having the same issue today. Was Shopify able to remedy this situation for you? We have not changed anything in the settings, have been selling a lot of items over the past year, and only today we are having this issue. “cannot ship to your location”. If they were able to fix this, could you tell us what they did? Thank you!
Hi,
I’m so sorry, it should read set the Region Manually. For some reason those orders didn’t have a region selected for their address. when I selected their correct Region manually from the drop down, for some reason it lets the order go through.
GFO TO MANAGE PRODUCTS…YOU WILL SEE ALL VARIANTS…IE: 1 OF 1 VARIANT… 4 OF 4 VARIANTS…MAKE SURE ALL ARE ON…IF ONE VARIANT IS OFF IT WILL SAY “CAN’T SHIP TO THIS LOCATION” WHICH MEANS SOMEONE TURNED OFF THAT PARTICULAR PRODUCT. Inertia Wave Fitness Products