Why am I getting a 'duplicate retailer ID' error on my Facebook Sales Channel?

Shopify Discussion
1

I have been getting an error on my Facebook Sales Channel that I am assuming is what’s causing an issue with tagging products on Instagram & Facebook.

The error is on the Facebook channel and it says “Another item with the same retailer ID was already uploaded to this catalog”.

However, that is not the case. It’s happening on items that I only have 1 of and nothing else like it.

It’s happening with everything I add to Shopify.

Anyone experienced this or know a fix?

Thank you!

2

@ebburtner

This may have to do with the fact that you’ve had another product feed uploaded via the old de-listed Facebook Shop sales channel, or another source (such as uploading products yourself manually).

When you head into your Facebook Business Manager > Catalogs > Data sources section, do you see multiple product feeds? If so, you should be able to delete any other feeds you don’t want as it may be causing issues with duplicated products.

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Once you have confirmed that you do not have any other feeds, then you can resync your products by removing then publishing the products.

To view the products that are available to the Facebook channel, in your Shopify admin click Facebook > Overview > View products.

Steps:1. If you don’t have any products in your store, then click Add product to add products to your store. If you have products in your store but they aren’t available to Facebook Shop, then click Make products available to go to the Products page in your Shopify admin.

  1. Click the name of the product that you want to make available to the Facebook channel.

  2. In the Product availability section of the product details page, click Manage.

  3. In the Manage sales channels availability dialogue, check Facebook, and then click Done.

  4. Click Save.

If that doesn’t work, then please contact Shopify support for further assistance. You can do this by logging into your store through the help center, searching your question/issue, then selecting “continue” at the bottom of the page that displays the search results.

3

@Trevor

In the Data Sources I have the following:

Data feeds

Supplementary feeds

4

@Trevor

Edited this reply.

5

@Trevor

I noticed that I have 3 different business assets… could this be the problem?

I tried to add a photo but I’m getting an error

6

@ebburtner

One of the catalogues should indicate it’s a Shopify owned/managed. If that’s not the case, then I can’t say for certain if the channel has been set up successfully. I don’t believe the assets would be the issue. I would recommend contacting Shopify support so we can look at the account directly. You can do this by logging into your store through the help center, searching your question/issue, then selecting “continue” at the bottom of the page that displays the search results.