Why am I getting a GraphQL error in my Shopify app?

Shopify Apps

Topic summary

User is encountering a persistent “GraphQL execution failed with errors” when entering their Shopify admin to continue building their store; this issue was not present before.

Support requests specifics on where the error appears and a screenshot, and recommends local troubleshooting:

  • Clear cache and cookies in Google Chrome.
  • Try an alternative device (e.g., desktop vs. mobile).
  • Reset the internet connection.

The user tried to share screenshots, but they did not attach successfully, confirms the problem has lasted over a week, and asks for someone to access their account to fix it.

Support clarifies they cannot access accounts via the Community forum and directs the user to the official support link for live chat, advising to navigate through relevant topics until the chat option appears; live chat can access the account and investigate directly.

Status: unresolved/ongoing. Key details (exact admin location of the error and screenshot evidence) are missing. Note: GraphQL is the data query language used by Shopify’s APIs; this error indicates backend requests are failing. Screenshots would be central to diagnosing the issue but are currently unavailable.

Summarized with AI on January 19. AI used: gpt-5.
1

When ever I enter my shopify store to keep building it. I now get this error code, where I never used to..

GraphQL execution failed with errors: [

could you pls help?

2

Hello, @Leroy25 !

Could you tell me a little bit more about this error?

Where exactly in your admin are you getting it, and if possible, could you share a screenshot?

The first thing to try with errors like this is local troubleshooting, so I recommend you take the following steps:

  • Clear your cache and cookies on the Google Chrome browser, then try to take the steps to deactivate again.
  • Attempt to do the same on an alternative device i.e. if you’re using mobile, try this on desktop.
  • Reset your internet connection and try again. Sometimes, network errors can lead to similar issues.

If none of the above works, like I mentioned before, please share a screenshot/any other further context and we will have a closer look!

3

Thanks for your quick response

Here is a screenshot of my error codes

[image0.jpeg][image1.jpeg]
Looking fwd to your response.

Kind regards Lee

4

Looks like the screenshots were not attached in this, but not to worry.

Could you confirm if you’re still having this issue?

The best course of action here may be to reach out to us via this link here, as we can then look into it straight away while we’re on a live chat with you.

5

I am still having the issue, I’m happy for you To access my account and have you fix the issues.
It’s been over a week now.
Thanks
Lee

6

I would have been happy to help you out directly, however I don’t have the ability to access your account via the Community, which is why the quickest way to have this looked into would be via the link I shared above.

7

Is there a way I can have someone access my shopify and sort the issue pls..
this is costing me money :persevering_face:

8

Going back to our support link here - https://bit.ly/40jFj4k - when you click into it, you can go through the topics and select what is relevant to you with your issue, until you finally come to a page with our live chat option.

There, our support team will be able to access your account and help you out.