Dear Shopify,
i try to buy new domain but it always writes server error. Could you help me?
Thx
Miklos
Topic summary
Issue: A user encounters a recurring “server error” when attempting to purchase a new domain through Shopify.
Context: No specific error codes or screenshots were provided. The forum advisor cannot access store-specific details due to authentication and privacy constraints.
Suggested actions:
- Contact Shopify Support via the Contact Us page (link provided) to proceed securely.
- Log in to the store for verification, or choose “Continue without logging in” if needed.
- In the Help Center, select a relevant topic, then use “Get Support” to reach a Support Advisor.
Notes: “Authenticate” here means verifying ownership of the store so Support can review account-specific issues safely.
Status: Unresolved within the thread. Next step depends on the user contacting Support to diagnose the server error and complete the domain purchase.
1 Like
Hey @mikkk1963 .
Thanks for reaching out.
If you are experiencing an error message when you are attempting to buy a domain from the Shopify platform, it would be best to reach out to our support directly. Since I cannot authenticate you for the store in question due to the sensitive information that would need to be shared, I am unable to look into the specifics. With that being said, you can get in touch with our support by logging into your store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak with a Support Advisor about the situation.
Let me know if you have any questions.