I keep on getting the message There was an error while updating your cart. Please try again.
Does anyone perhaps have any suggestions on how I can fix it?
Hey, @Ceagan21 .
Thanks for reaching out here. I understand that you’re having some trouble updating your cart. We can definitely look into this together.
May I ask if the same issue persists on multiple devices? If not, it is worth clearing your cache and then try to refresh the page before testing again.
If the issue persists on multiple devices, did you recently make coding changes to your theme or add any apps that relate to the cart? If you’ve made coding changes to your theme, it’s possible that these are causing the error. To test this, you can see if the same error occurs on a ‘fresh theme.’ To do so, you can go to Online Store > Themes > Theme Library. I then recommend downloading a free theme and testing if the same error occurs when adding products to your cart.
If everything works as expected on the fresh theme, then you can try rolling back to a previous version of your theme files. However, in order to do this, you will need to be able to identify the file that was previously modified.
Please let me know how that goes. I’m looking forward to hearing back from you so that we can continue to work on this together.
Thank you for your reply! Changing themes actually worked. I changed to a new theme and I could add any product to my cart. I changed back to my original theme and the problem came back, so the problem is actually my original theme.
Hey, @Ceagan21 .
Thanks for getting back to me. I’m happy to hear that solved the problem! This is a very good step toward narrowing down the issue.
May I ask which theme you’re using? If you made coding changes to your original theme, you can try rolling back the theme on that particular file. Have you made other customizations to your theme as well? If so, this method will allow you to keep those, while fixing the issue with your cart.
If you haven’t made any customizations, it’s possible that the coding from an app could be impacting your theme as well. Did you add any apps related to the cart?
Talk soon,
I’m using the Dawn free theme for now, I didn’t make any coding changes to my original theme. I just downloaded a free theme and customized it
Hey, @Ceagan21 .
Thanks for getting back to me. Are you happy with using the fresh theme from here? If so, it sounds like the issue has been resolved. Otherwise, we can take a closer look at your previous theme to try and narrow down where the issue has arisen.
If you prefer that, please visit our Help Center and log in to your account to create a support request. Once you have logged in, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’ and then click 'Continue’.
Don’t hesitate to let me know if you have any further questions in the meantime,