Why am I getting an error when adding PayPal?

Technical Q&A
1

I want to add PAYPAL and I get this error

There’s no page at this address

Check the URL and try again, or use the search bar to find what you need.

jqmoishe_0-1657991354017.png
jqmoishe_0-1657991354017.png923×431 20.1 KB

2

Hey, @jqmoishe ! Welcome to Shopify Community!

I understand you’re setting up your payment gateway. Make sure to add more than one gateway to your store for a better customer experience. Customers have a preference when it comes to the way they pay for their orders, so it’s a great idea to give them the flexibility to select their payment gateway of choice. This will likely increase conversion rates in your store. Feel free to go over this doc about payments on this page to know what other gateways you can add besides PayPal.

Now let’s talk about the issue you’re encountering. From what you have described, it sounds like you are experiencing a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, you can perform local troubleshooting steps. Feel free to go through the steps below, then try to add the PayPal gateway after each step to see if any of these resolve the problem.

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try the Shopify Mobile app
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

If none of the troubleshooting steps solves the concern, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

3

failed to fix this error

4

Thanks for the update, @jqmoishe ! If you haven’t reached out to our support team yet, please do so as per the advice in my initial response. If the troubleshooting steps didn’t work, it’s likely the issue isn’t a local issue so we’ll need to access your account and investigate. Again, please feel free to visithttps://bit.ly/3cJkx8V and log in to your account to create a support request via live chat, email or callback.

Let me know if you need help reaching our support team!