Why am I getting an error when trying to register a domain?

Technical Q&A
1

Hi, every time I try purchase a domain i get this error :

There was an error registering “”

The domain wasn’t registered. Please try again.

what does it mean and how can I fix it

2

Hi @Crystalsrock ,

Thank you for reaching out to the Community. I’m happy to provide some assistance with purchasing a domain, to ensure this gets resolved.

If you haven’t done so already, I’d recommend attempting some local troubleshooting steps. This will allow us to confirm that the error populating is related to a browser issue. For ease, I’ve gone ahead and listed these steps below for you to attempt to see if this helps to resolve:

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab.
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device.
  • Try accessing from the Shopify Mobile App.
  • Try Restarting your device.
  • Make sure your device is Up To Date.

After completing all of the outlined steps above, you continue to receive that error, you can connect with us directly. This will allow our support team to take a closer look as we wouldn’t have access to any account details through the Community.

To connect, you can:

  • Head over to our Help Center.
  • Enter into the chat box Contact Support.
  • Log into your shop.
  • Select one of the available support options.

Please let me know if you have any other questions or concerns.

3

Hi

I have a problem. I’ve tried your options, and I still have the same error

4

Hi @Romanpan ,

Thank you for giving those steps a try!

If you’re still experiencing an error, I’d encourage you to connect with us directly. This will allow our support team to take a closer look as we wouldn’t have access to any account details through the Community.

To connect, you can:

  • Head over to our Help Center.
  • Enter into the chat box Contact Support.
  • Log into your shop.
  • Select one of the available support options.

Please let me know if you have any other questions or concerns.

5

Its Says

Resolve these domain issues to ensure your Shopify site works for customers.

  • Error fetching domain CAA record: Open your domain provider’s DNS settings for www.org and check that the record is set correctly.
  • Error fetching domain CNAME record: Open your domain provider’s DNS settings for www.org and check that the record is set to shops.myshopify.com.
  • Error fetching domain DNSSEC record: Open your domain provider’s DNS settings for www.hing domain nameserver record: Open your domain provider’s DNS settings for www.org and check that the record is set correctly.

Note: DNS updates can require up to 48 hours to take effect. Learn more about common domain errors.