#### Hi, I am trying to add the orderify app to my shop and I keep getting this notification. I have logged out, shut down my computer and waited a day to see if it would work but its not. Thank you!#### #### Failed to Authenticate!
Orderify failed to authenticate for your store. Please try logging out of your Shopify store, logging back in and then reloading Orderify from the Orderify App Page by clicking the green “Get” button. If you continue to experience issues, please make sure your cookies are enabled, try a different browser or reach out to us at support@customerfirstfocus.com
There’s a possibility this error is a local issue since you’re advised by the message to go through local troubleshooting steps. In addition to what you have already done, I suggest performing further local troubleshooting to attempt to fix the error. Feel free to go through the steps below, then try to install the Orderify app after each one to see if any of them resolve the problem.
Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. When using incognito, if you are still experiencing the error, confirm you have disabled browser extensions as these can change how the pages look.
Try another device, such as another computer or mobile phone.
Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.
If none of these steps resolve the issue and allow you to download the app, the best course of action is to reach out to the Orderify support team through the email they provided or the contact details in the Support section of the Orderify app listing.