Hello - We have many customers who are trying to add their email addresses for marketing and they are getting this message. I have tried to also enter a couple and we are getting the same message. Please help! @Shopify_77
Sorry, but the email address you supplied was invalid and needs to be fixed before you can subscribe to this list
HI, @Soosan .
Welcome to the Shopify Community! To assist with this situation I will need a bit more context. Can you please provide your store’s domain for us to test, as well as how you have enabled the newsletter functionality? Is it the standard Shopify newsletter function? Or, are you using an app?
Some apps can be finicky and will reject emails using capital letters. I would recommend testing this on your end, but I can absolutely take a look as well once you provide that domain.
Hi, @Soosan .
Thanks for following up! Taking a look at your site it appears you are using a third party developed theme. Or, if using a Shopify built theme, it is extremely customized.
I was able to replicate the error in question, and it is related to how the newsletter functionality was built into the theme. I recommend reaching out directly to the developer who customized your theme for assistance as this will require troubleshooting the theme’s code.
If you purchased this theme from the Shopify Theme Store, follow the instructions below to access your developer’s support team.
If you no longer have contact with your developer, or you made these code customizations yourself, another option would be to hire a Shopify Expert from the Experts Marketplace. The Experts Marketplace is a community of third party developers who specialize in all things Shopify!
So i managed to get the “pop up” to accept the email addresses but new problem…now the “pops up” only pops up when using my computer and not my phone?
i just need original code for email newsletter subscription
Hi, @Soosan .
My apologies I didn’t see your previous reply! In order to obtain the original newsletter code, you will need to reach out to the popup/newsletter app that you are using in your store. Or, if the theme provided the newsletter functionality, then your theme developer will be able to provide that code for you. Simply reach out to them via the instructions above.
Unfortunately, because each theme is built differently, if a theme is developed external to Shopify by a third party, we would not have access to the original code.
We are going in circles!
Everyone is pointing the finger at the other
Shopify says underground
Underground says Shopify
Shopify says Mailchimp
Mailchimp says Shopify
Hi, @Soosan .
I definitely apologize for the confusion. Allow me to clarify, that your theme is developed by a third party separate from Shopify. This means that they wrote the code for the theme, thus, Shopify would not have the original code. However, if your third party theme uses an app such as mailchimp for its newsletter functionality, then the code would be from mailchimp.
If your theme was a Shopify developed theme, such as Dawn, then Shopify would be able to provide the original code as we wrote the code. Additionally, if you were using a newsletter service like Shopify Mail, we would be able to help as well. However, both options you are using, your theme by Underground, as well as your app Mailchimp, are separate from Shopify.
one option you can try, is to download a fresh version of your theme. Then you will have access to all of the original code. If you purchased the theme in the Shopify Theme Store you should be able to navigate back to this theme and download it again. This will create a new version of the theme in your theme library under Online Store.
We are using Shopify email now… I have explained this to Shopify MANY times
That’s great! I do not see you mentioning that in this thread. However, that makes it easier to help you moving forward.
That being said, as mentioned, the code for pulling email addresses from your Online Store into your Shopify Admin is from your theme. This theme was written by Underground, therefor, you will need to reach out to them for the original code. Or, you can download a fresh version of the theme to obtain that original code as mentioned above.
This is the message from underground
Hey there Soosan,
Thanks for reaching out to Underground Themes!
This appears to be because of code added when you linked your signup to the CreateSend newsletter app. You’ll want to speak with them about troubleshooting their code into the theme. Apps are required to conform to theme specifications, and not the other way around. This is because there are literally thousands of apps, all built differently, and only ~70 themes, all built similarly.
Have a good one!
Hi, @Soosan .
That’s great you are making some headway. As Underground instructs, you will need to reach out to the app developer for CreateSend. Simply open your Apps list in Shopify and select Support next to CreateSend. They can help you rectify the code issue moving forward.
Or, you can always reach out to the Shopify live advisors who can reach out to CreateSend on your behalf! Please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’
Hi ,
thanks for getting back to me how do I send you the domain?
I only have the link to my shop ?
this is the shop I can’t get onto which has all of my bank details and PayPal attached for customers to order https://tuttioffical.myshopify.com
and then this is the website that’s letting me log on which has no products on it
https://tuttiofficial.myshopify.com/?_ab=0&_fd=0&_sc=1
I’m also using An iPhone and the ap would I be better using a desktop?
how do I send you my domain?
thanks Shaunnah