When customers are creating an account they are getting error message:
{"success":false,"message":"Error code 0004"}
What is causing this and how do I fix this?
Hi, @AmyKA .
Could you provide a bit more context on when customers first started seeing the error message when trying to create an account? Were there any recent changes made to your theme.liquid and does this issue persist when creating an account within incognito mode?
I recommend sharing your store link here to see if we can replicate the issue. For a faster response time, you can also contact our Live Support team via chat or scheduling a callback for phone support. Our team can take a closer look within your admin settings and try to replicate the error message you’ve shared.
Please note: The option for a callback may not always be available when reaching out to our live support. We continue to offer 24/7 support through our live chat and a live chat advisor would be happy to assist you.
Let us know if you have any further questions!
Hi Victoria,
It looks like it has something to do with the Shop Protector app. I was in contact with support earlier and I am waiting to hear back from support with the app.
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Thank you for advising, @AmyKA and taking best next steps to connect with our Live Support team to take a closer look within your admin settings, any changes made to your store or apps installed. If you have any further questions please do let us know.