Hi,
while my shop is online, I’m unable to load the backend of the webshop.
I can reach the login page, but when I try to login, I get the “this page doesn’t work” page, followed by the HTTP error 431.
What can be done to resolve this issue?
With kind regards,
Teun.
same here - but when i use Safari as a browser it works.
closing all windows and rebooting the computer (i use MAC) didnt solve the problem either
HTTP ERROR 431
same here. PC with win 10
try clearing cache an cookies from the last 7 days.
worked for me.
Same Here,
It asked me to confirm my connection parameters by activated 2FA which I denied. (not my priority at the moment). And the I have this error HTTP ERROR 431
Impossible to login. I have an other shop with which I have no problem…
General problem at Shopify?
Some specific changes…
As I can see we have the same issue the same day…
worked for me too. thanks
Deleting all the temp internet files worked for me, but it’s not an ideal solution.
There are 2 cache files! Advanced and Basic, empty them both! Problem should be solved then. I spent 3 hours today trying to figure out how to fix, unfortunate.
Thank you! Saved me a lot of time. Hope you have some good luck and get that time back, because you deserve it.
Clearing cookies from last 7 days worked for me.
omg! Thank you so much! It worked
I was literally panicking and dropped all my other work for this!
Hi,
while my shop is online, I’m unable to load the backend of the webshop.
I can reach the login page, but when I try to login, I get the “this page doesn’t work” page, followed by the HTTP error 431.
What can be done to resolve this issue?
With kind regards,
The easy way to fix that is open the console, go to aplication / storage and clean site data.
depends the browser the name and icon is a little different but this solution works on all .
here and example using chrome developpers console.
Thanks that worked!
It helped by simply clearing the cache of past 7 days
