I kep getting checkouts instead of checkout I had had lots of traffic and not on salee something’s not right when I click on checkouts I get an error msg 404 if you can please help thanks so much.
Hi, @By1 .
Thanks for reaching out and posting to the Shopify Community.
Could you advise which browser(s) and devices you’re using when accessing your checkout? Could you also advise if customers are able to replicate this issue?
When navigating to your storefront, I selected a product, added it to the cart and navigated to checkout. I was not able to replicate the 404 Not Found error message you’re receiving. I used a desktop device on a Google Chrome browser and an iOS device on a Safari browser and successfully accessed the checkout.
Please see the screenshot below:
I’d like to identify if this is a local issue or if something else is affecting your checkout. Could you try the troubleshooting steps listed below?
Troubleshooting Steps:
- Clear your cookies and cache and reboot the browser.
- Try using a different web browser, as well as an incognito window or a private window to rule out any browser issues.
- Try another device, like another computer or mobile phone.
- Try on the Shopify Mobile app; this is usually the best step to try as it also rules out device issues.
- Ensure the web browser is up to date on the latest version. We don’t support every browser, but we do support these ones.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
Please let us know if the above steps have helped resolve the issue. I look forward to hearing back.
I went ahead and opened the Opera browser it has a little green check mark
by my name says the connection is secure but has a certain things I’m not
sure what to do I send the screenshots for you to look at thank you so much
for your help
Hi, @By1 .
Thanks for your reply!
We appreciate you opening your store in an alternate browser.
On my end, I’m still unable to replicate the error message you were previously seeing. Are you still seeing the error message on your end? If so, it would be best to create a support request through the Shopify Help Center. I recommend this as I’d like a member of our team to test the checkout to see if the issue can be replicated and take a look at your admin.
I have reached out to them for months still not resolved dashboard analytics checkouts 404 errors
Thank you for this information, @By1 .
Since you’ve already reached out to our support team, a support ticket would have been created. Could you try locating the ticket ID within your inbox, spam or junk folder and reply directly to it? The team handling your request will be in the best position possible to provide you with further clarification.
If you have any non-account-related questions that you’d like answered, I encourage you to share them here and I’ll take a look.