Why am I getting multiple customer accounts with the same information?

Topic summary

Merchants report waves of duplicate customer accounts with identical info (e.g., fake emails), shown in attached screenshots. The pattern points to bot-driven signups, including a known “Mark Mustermann” bot linked to the Google Sales channel scanning stores.

Impact and vectors: Bots are creating “Classic Accounts” via the /account/register page even when classic accounts are disabled, likely due to exposed legacy templates in older themes. Some merchants also saw cart opt-in paths used. Screenshots of support navigation and duplicates are central to understanding.

Mitigations discussed:

  • Enable Google reCAPTCHA on login/create account/password recovery pages (Online Store > Preferences).
  • Block/blank the classic registration form by editing theme code (registration-form.liquid), or replace with a non-functional element.
  • Use Fraud Filter to flag/block suspicious profiles and orders.
  • Ensure welcome emails to new accounts are off to protect deliverability; disable cart opt-in if abused.

Support access: Log in via Contact Us, choose Account > Account security, then Get Support (steps illustrated in screenshots).

Status: Mixed results. Some resolved the issue by combining reCAPTCHA with disabling the registration form; others still see signups and seek further updates. Discussion remains open.

Summarized with AI on January 7. AI used: gpt-5.

I just got three this morning. :disappointed_face: