Why am I having a log-in issue after my theme update?

Technical Q&A
1

Hi,

I’m having issue logging into Shopify. I noticed this happened after my theme was just updated to include a blog. Below is the message I keep getting.

“Oops, something went wrong. [API] Unable to perform a request at this endpoint.”

Thank you in advance for your help.

2

Hi @Jcny ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with logging into your shop, to ensure this gets resolved.

To ensure this is not related to a browser issue, I’d recommend attempting some local troubleshooting steps. For ease, I’ve gone ahead and listed these steps below for you to attempt to see if this helps to resolve:

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab.
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device.
  • Try accessing from the Shopify Mobile App.
  • Try Restarting your device.
  • Make sure your device is Up To Date.

If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow our advisor team to take a closer look and ensure it’s resolved as quickly as possible.

To connect with us, you can:

  • Head over to our Contact Page.
  • Log into your shop.
  • Select the topic Starting a store.
  • Scroll to the bottom of the page to view all available support options.

Please let me know if you have any other questions or concerns.

3

Thank you, Blair. Your solution worked.

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