Why am I having an error creating my Balance Account on a new platform?

Technical Q&A

Topic summary

Setup of Shopify Balance accounts is failing for multiple users, with errors ranging from “submitted information doesn’t match account” to repeated 404 (page not found) responses. One user reports six days of attempts, an open ticket (41816372), and that support-recommended troubleshooting (clearing cookies, using incognito) didn’t help.

Another participant asks if it was resolved, suggesting the problem affects others as well.

An official response notes that if eligibility requirements are met and setup steps are followed, errors should not occur, but account-specific details can’t be reviewed in the Community.

Recommended actions:

  • Review the Shopify Balance setup guide (link provided in thread).
  • Contact the Help Center for account-level investigation (link provided).

Status: No confirmed fix or cause shared. The issue remains unresolved for the affected users in this thread. Open questions include the reason for verification mismatches and the source of the 404 errors during setup.

Summarized with AI on January 1. AI used: gpt-5.
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Hi, I’m new to shopify. Trying to set up the Shopify Balance Account. I keep getting this error message saying the invormation I’ve verified doesn’t match the same exact information I submitted when I created my Shopify account.

Having said that, I’ve been trying to get this resolved for 6 days and I’m going in circles with Help and the Support Advisors. I have an open ticket and NO ONE has reached out to me.

I’m trying to open a shopify balance account. but it keeps saying my information is wrong. It’s the same information I submitted when I opened my Shopify account.

One Support Advisor told me to clear cookies, blah blah, another told me to try incognito mode, blah blah. I’ve tried each and every thing they have suggested and Help has suggested and I can’t open a Shopify Balance Account.

Can someone help me since obviously Shopify doesn’t care about new customers that are having issues ?

TICKET 41816372.

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I’ve been trying to set up my Shopify balance and keep getting a 404 error…

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Did you ever get this sorted? I’m getting the same issue.

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Hi, @earthrive . Thanks for reaching out about this.

If you meet the requirements and are following the steps to set up Shopify Balance explained in this guide you shouldn’t be seeing any errors. If you are still seeing errors while trying to set this up, please reach out to our support team through the Help Center. We won’t be able to see your account details here over the Shopify Community, but if you speak with us through the Help Center we can look into this with you in more detail.