Why am I having trouble activating my payment provider?

Shopify Discussion
1

I’m having issues with activating my shopify payments. When I click to do so, an error message which says, “Could not activate Shopify Payments:

  • name has already been taken

  • you must disable shopify payments to use this provider”

Could I get some help with this? Thanks.

2

Hi,
Consider sending an email to merchant support, they can look into the account.

Contact page link: https://help.shopify.com/en/questions#/contact/

If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.