I can not get thorugh shopify payments because it shows my bank code is wrong i tried both swift and iban code with 2 diffrent bank accounts and its still not working. I contacted my bank to make sure i got the right code and it is right can anyone help me?
Topic summary
Merchant is blocked from enabling Shopify Payments due to an “incorrect bank code” error. They tried entering both SWIFT and IBAN from two different bank accounts; the bank confirmed the codes are correct.
Support indicates store-owner verification is required to access account specifics and diagnose the error. Authentication cannot be completed via Community forums; the merchant is directed to contact Shopify live support through the Help Center for review and guidance.
Technical notes: SWIFT is a bank identifier used for international transfers; IBAN is the standardized international bank account number.
Actions/next steps:
- Contact a Shopify Support Advisor via the Help Center link to authenticate and investigate the error.
- Share the exact error message and bank details during verification.
Status: No resolution in-thread; the issue remains open pending support investigation.
Hey @Konrad8 .
Thanks for reaching out.
In this case, if you are noticing an error message indicating that the bank information is incorrect when you are attempting to change or update. We will need to verify you as the store owner to allow us to take a look and advise further. Since we are unable to authenticate you over the Community forums, I am unable to view the specifics.
With that being said, you can get in direct contact with our live support to have a look into the error message you are receiving. You can speak directly with a Support Advisor about the situation by navigating to the Help Center.
Let me know if you have any questions.