쇼피 페이에서 저를 사기꾼이라고 이름을 표시하는 데
이유가 궁금합니다. 돈도 선불로 내고 환불 하는 방법도 없고 그리고 쇼피파이 이용은 이번이 처음인데 이러한 문제가 왜 일어나는지 궁금합니다. 그리고 해결법도 알고 싶습니다.
Topic summary
A new Shopify user is confused about being flagged as fraudulent on their first transaction and wants to understand why this happened and how to resolve it.
Key Points:
- The user received a fraud warning/label when attempting their first order
- They are seeking clarification on why this occurred and how to proceed with refunds or resolution
- Images were included showing the fraud notification interface
Community Response:
- Shopify’s fraud analysis system automatically flags potentially fraudulent orders to protect merchants
- Fulfilling high-risk orders can lead to chargebacks and potential payment processing issues
- The support representative requested more information about how the order was placed
- Suggested the issue might be related to testing orders using Shopify’s Bogus Gateway or test mode in Shopify Payments
Status: The discussion remains open, awaiting the user’s response about their order placement method to further investigate the fraud flag.
Hi, @Jeonghyunseok .
Welcome to the Shopify Community.
Shopify’s fraud analysis helps you identify orders that could be fraudulent. Fulfilling high-risk orders can result in a higher number of chargebacks and that can result in disabling payment processing and removal from Shopify Payments.
To confirm, did you try placing a test order using Shopify’s Bogus Gateway or Shopify Payments in test mode?
If you’re able to share a bit more information on how the order was placed, I’ll be happy to further investigate the issue with you.
I look forward to your reply!