Why am I not able to play video on loop on my product page

Store Design
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Topic summary

A user on the basic Shopify plan is trying to add videos to their product page but cannot get them to auto-play on loop.

Current Status:

  • The issue remains unresolved and is in the troubleshooting phase
  • Multiple community members have offered to help but need more information

Requested Information:

  • Store URL for inspection
  • Store password (if applicable)
  • Clarification on implementation method

Potential Solution Mentioned:

  • One responder suggested using the HTML <video> tag with the loop attribute if adding videos via HTML

The discussion is ongoing, awaiting the original poster to provide store details so helpers can diagnose the specific issue.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

I want to add 1 or 2 videos on my product page, but when I add a video section, the added video doesn’t play on loop by itself. I am currently working on the basic Shopify plan.

Kindly give proper suggestions on how I can add videos that play on loop by themselves.

2

@Mehrali93 , hey, thanks for posting here.
Can you please share the link so we can inspect it? thanks.

3

@Mehrali93 - are you adding videos using html video tag? it has the loop attribute

4

Hi @Mehrali93

Welcome to our community!

Can you share your store url & password (if applicable) to let me check and give you the solution?