Why am I not hearing order notifications on my computer and phone?

Shopify Discussion
1

Good day all,

I realized not long ago that I am no longer hearing the awesome ka-ching when I get an order – not on my computer and not on the phone app. This has been recent, maybe 3 or 4 months max. And I HAVE been getting sales. I read here that some people have had to remove and/or replace the app on their phone but I haven’t read anything about why it would stop on the computer (an Apple Macbook) and what to do if it does. I need it on both computer and phone. Such a happy sound!! :slightly_smiling_face:

I look forward to hearing from you.

Sarah

1 Like
2

Hello @Catsmom ,

  1. Edit theme.liquid here just before the add this line
  1. Edit header.liquid replace this code
- {{ 'layout.customer.log_in' | t | customer_login_link }}

with this one

-

and replace this one

- {{ 'layout.customer.log_out' | t | customer_logout_link }}

with this one

- 


 

If you want to change its size or color you can change it with css a/to your need.

Thanks

3

Strange answer hahaha

4

Sorry @Catsmom I posted my comment in wrong post.

btw about your query I’m not aware about it but I research and find this post maybe it will helps you

Hi this happened to me as well, lost my chaching recently !! Android S20 none of these suggestions worked at all. I had to do it the hard way.

  1. On your phone Download the cha-ching sound here:
    https://freesoundstock.blogspot.com/2018/06/shopify-sale-sound-effect.html

  2. Follow these directions to add the file to your notifications library on your android.
    https://www.youtube.com/watch?v=ejsUtt4FcJo&t=52s
    Basically you go to MyFiles on your android> find the file in your downloads > hold and press it > check move> go back to your notifications > messenger folder and place into there.

  3. Then go to your shopify app> settings> notificaitons>open settings >orders>sound >select your file

So satisfying, Worth it. and then once I did all this the option to install shopify sounds finally showed up… figures. But if all else fails this will work

Source: https://community.shopify.com/c/retail-and-point-of-sale/new-order-sound-notification/td-p/280774/page/4

Thanks

5

Check this guy out, I fixed it using his directions https://www.youtube.com/watch?v=RZtxds52C18