Why am I not making any sales on my online store?

I have zero sales on my store. Its been two months since I started my store, and still it is at zero sales. I have worked out for SEO (Setting up Google Search Console and organising keywords), and Social Media Marketing (ran ads on Facebook and Instagram), but it is not working. I ran ads with my little savings imagining high sales and returns, but the reality is, I have no capital left to continue running this store and pay for Shopify subscriptions. Can someone help me?

I think I should close this store :pensive_face:

Hello Wictane,
could you please share your website URL?

Sure! Its wictane.com

Its wictane.com

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Hi @Wictane ,

Kate here from the PageFly Shopify Landing Page Builder App. With my knowledge of Conversion Rate Optimization (CRO), I think that one of the reasons your ads do not work is your store has not been fully optimized. Ads can bring traffic to your store, but it is the on-page SEO that converts it to sales.

Here are a few key areas to consider:

HOMEPAGE

1. Hero Banner

Your current hero banner is very informative with the tagline and the discount number. However, it could be even more attractive if you arrange them with a clear visual hierarchy. The headline now is too close to the edge and is not aligned to other texts “Limite-time Sale” and “Upto 20% OFF”. You can try adjusting the alignment of each text and its position.

For instance, you can follow the F-layout. Visitors first read the page in a horizontal direction, mostly along the upper part of the content area, then move down the page and read across a second horizontal line. By arranging your content this way, customers can easily read the content and make purchases.

2. Featured Product

It’s great that you display the featured products on your homepage. Yet, I think it would be better if you could adjust the product image size so that visitors can see it just in one screen fold. You can also take real-life images of your art hanging on the wall. Nothing can win customer’s trust better than showing them the products in real space.

Current media: The image size is too large

Suggestion: You can take photographs of your art hanging in different rooms in the house.

3. Product List

There are many products displayed on your home page. However, I see that there is no Call-To-Action button such as “Buy Now” or “Add To Cart”. This can decrease the potential conversion. You can consider adding those buttons.

Also, there is now no visual difference between the product name and description. They have the same font and format, which can make your information less attractive.

Current media: There is no CTA button

Suggestion: Examples of how the product list should be

PRODUCT PAGE

1. Add More Product Media

Similar to my suggestion for your home page, I think you should add more photos of your art being hung in different rooms. The product media now appears a bit monotonic and lacks visual captivation.

2. Add The Shipping & Returning Information

This information can be very important. The more transparent your policy is to the purchasing process, the more you can gain trust and support from your customers.

Example of shipping and returning information on the product page.

3. Add The Unique Selling Point

This will be your powerful tool in convincing visitors to be your actual customers. You can offer anything that your business is doing better than the competitors. Whether it is a reasonable price, better quality, or customer service, just highlight them on your product page.

Running Promotions

Promotions are always a great tactic to boost your conversion rate. As the Mother’s Day holiday approaches, why not run a campaign to engage your potential customers and get the actual conversion? Using these tips will guarantee that you utilize the occasion.

1. Showcase Seasonal Hero Banner

The tip is to select gentle pastel hues like lavender, baby blue, light pink, and mint green. They are Ideal for celebrating Mother’s day, these hues arouse sentiments of warmth, love, and tenderness.

Example from PageFly premade template - Flora Mother’s Day:

2. Offer Free Gift-Wrapping Service

You can suggest your customers purchase art as a perfect gift for their mothers. Along with that, a free service of wrapping gifts will be a perfect match to boost your conversion rate.

Example from our premade template - Crystal Mother S Day:

I hope that my suggestions will be helpful for you.

Best regards,

Kate | PageFly Team

Thanks for these suggestions, Kate. I really appreciate your valuable time, you gave me. I will definitely work on these suggestions and you will see very big changes to my store soon!

Once again, thanking you from bottom of my heart.

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Hi @Wictane ,

You’re very welcome! I’m delighted that you found the suggestions helpful. If you ever need further assistance or have any questions along the way, don’t hesitate to ask on this reply section. Wishing you all the success in the world!

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Hi Kate,

How are you doing?

Hope you are doing well!

Since, when you helped me figure out what was wrong with my store, I had been working all day and night, reading each and every word you suggested me, changing all the boring images, redesigning the frontend and completely refreshing the store. I have updated wictane’s whole appearance and I think it is looking much better now. As you suggested, I changed the homepage slideshow carousels, the collection thumbnails, the product images (product images are not completely done, currently, I am working on them), the offers and everything! If you could further help me, Can you please revisit the website and suggest, what I may need to improve more?

Hi @Wictane ,

I’m glad that my words have helped you in improving your online store. Honestly, I’m amazed by the changes you made. Your site looks way better than previously. If I had to make any further improvements, below would be some suggestions:

1. Add Call To Action On Hero Image

The purpose of a hero image is to trigger conversion. Thus, it’s a must to have a call to action button right below your text.

Move The Unique Selling Point Section To The Top

This section will increase the trust of your customers. You will want to put it at the higher position on your homepage, instead of being at the bottom as of now. Usually, it can be placed right below the hero section.

Showcase Discount Information On Homepage

I see that you are running a discount on some products. I think it will be more effective if you can make a small pop-up or button on your homepage to notify customers that there is a discount.

I hope that my suggestions are helpful to you!

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I will start working on these ASAP. Thanks again for the suggestions!