Why am I not receiving a webhook when a return is closed?

Technical Q&A

Topic summary

A user reports receiving webhooks for most order events (updates, fulfillments, refunds, and opening returns) but not when a return is closed and the status changes to “Returned.” They’re asking whether this is intentional behavior and how to resolve it.

Current Status:

  • Two other users have confirmed experiencing similar issues
  • One user specifically cannot get any refund webhooks to work, while all other webhook types function normally
  • No solution or official response has been provided yet

The discussion remains open with unanswered questions about webhook behavior for return closures and refunds.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hi,

I met the problem while working with order webhooks.

When I update/fulfil/refund/open return(status return in progress) on an order I receive a webhook with updated data on my server.

However, when I “close return”, so the status becomes “Returned” I receive no webhook at all.

Is it intended behaiviour and what can I do about it?

1 Like
2

Same problem here, did you ever got an answer?

3

Can you get any of the refund webhooks to work? I cannot - all other webhooks work as expected.