Why am I not receiving emails from my website's customer contact form?

Technical Q&A
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Topic summary

A Shopify store owner is not receiving emails from their website’s contact form despite verifying email settings in Notifications and authenticating their sender domain with Google Workspace.

Key Technical Points:

  • Email address verified: contact@vmrpaints.com
  • Spam/junk folders already checked with no results
  • Using third-party domain with custom email hosting

Suggested Solutions:

  1. Email Authentication: Add SPF, DKIM, and DMARC records to the domain to prevent emails from being blocked or flagged as spam by recipient servers. May need to contact domain provider for assistance with DNS record setup.

  2. Form Type Issue: The default Shopify Customer form sends data to the Shopify dashboard’s customer section rather than triggering email notifications. Recommendation is to switch to a Contact form instead, which will send email notifications while still capturing all form field data.

Next Steps:

  • Contact Shopify customer support if issues persist after implementing these changes
  • Consider whether a Shopify marketing plan is needed for the business
Summarized with AI on November 13. AI used: claude-sonnet-4-5-20250929.
2

Hey, @KalvinT .

Thanks for reaching out and posting this question!

If you’re using a third-party domain and you have your own email hosting, then it’s possible that the emails are being blocked or flagged as spam by the recipient’s server. In order to resolve this issue, you’ll need to authenticate your third-party domain and add records to connect with the Shopify Sender Policy Framework (SPF) and Domain Keys Identified Mail (DKIM) records. If you need help with adding the CNAME and DMARC records to your domain, then you can also contact your domain provider for further assistance.

That being said, I noticed that you’re a new member of our Shopify Community and I’d love to hear more about your business! What kinds of products are you selling? Do you have a marketing plan prepared for your store?