Why am I not receiving my domain confirmation email?

Topic summary

A user purchased a domain through Shopify 3-4 weeks ago but has not received the confirmation email needed to connect their website to the domain.

Actions taken:

  • Attempted to resend the confirmation email multiple times
  • Still no email received despite repeated attempts

Current status:

  • Unable to link website to the purchased domain
  • Seeking help to resolve the email delivery issue
  • Concerned about potentially losing the domain

The issue remains unresolved, with the user looking for assistance from the community.

Summarized with AI on November 23. AI used: claude-sonnet-4-5-20250929.

its now been a couple weeks (3-4) i have bought a domain name at shopify and was waiting for the confirmation email. altho i am not getting a email, i tries resensding it multiple times now but i still wont get any mail. this way i cannot couple my website to my domain, can anyone help me wioth this problem ? i dont wanna lose the domain -_-

1 Like

just from shopify