If I give export all customers list, it shows that the list would be sent to my mail.
But I have not received any kind of such a list. where as I could receive all the mails regardings the orders.
How to overcome this issue!
If you’re not receiving the customer list export email from your Shopify store, there are a few things you can try to overcome this issue:
Check your spam folder: The email containing the customer list may have been filtered to your spam folder by your email provider. Make sure to check your spam folder and mark the email as “not spam” if you find it there.
Wait for some time: Sometimes, the customer list export email can take some time to arrive. Depending on the size of your customer list, it may take several minutes or even hours to generate the export file and send it to your email address.
Verify your email address: Make sure that the email address associated with your Shopify store is correct and up-to-date. You can check this by going to your Shopify admin and clicking on “Settings” > “General” > “Store details”. Under the “Contact email” section, make sure that the email address is correct.
Contact Shopify support: If none of the above steps work, you may want to contact Shopify support for further assistance. They can help you investigate the issue and find a solution.
Try a different email address: If none of the above steps work, you can try exporting the customer list to a different email address. This will help you determine if the issue is with your email provider or with Shopify’s email system.
I hope this helps you resolve the issue with exporting your customer list from Shopify.
Hi @The_Goof_Leaf ,
Thanks for reaching out. I’m sorry to hear about the issue. Some great suggestions in the thread already. Definitely check those too!
First thing to check is whether or not there are any special characters in your store name under Settings > Store Details. As this can cause the issue, you will need to remove all special characters to resolve the problem.
Furthermore, it may be due to the size of the CSV. The larger the CSV, the longer it will take for it to generate and be sent to your email.
Can you test whether a smaller batch of products will produce a CSV email? If yes, then the size of the CSV would be the issue. You will need to split the export into multiple emails.
If not, I recommend reaching out to our Support as they can look into why the email is not sent. While we cannot provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. I invite you to reach out to our Contact Us page.
Once you log in, select the topic you’d like to discuss with the Support Advisor. Then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.