Hi,
I am not receiving an sms auth code when I log in to my account. Please help me asap.
My email is janamirxavier@gmail.com
It is urgent as I need to modify my client’s website.
Hi @Janamir1
Thanks for reaching out here.
I understand that you’re having trouble receiving the SMS authentication code when trying to log in to your Shopify account.
Have you made sure the device the phone number is associated with is working as normal, and can send and receive other SMS messages? It’s worth checking that the device has adequate network signal.
If you have access to the recovery codes on your account then you can try using one of those to login. Alternatively, you may have added a backup authentication method that you can use?
If the above doesn’t help to get you logged in to your account, then in order to assist further our team will need to take a closer look at your account which we cannot do here in the Shopify Community. If you are a Partner, then please reach out via the Partners section of our help center here. Alternatively, to get support as regular Shopify merchant you can use this link here.