Since I refunded a customer. I am not getting my payout from new orders since December 1st.
How can I contact shopify?
Topic summary
Merchant reports payouts stopped after issuing a customer refund, with no disbursements from new orders since December 1. Payouts refer to funds transferred to the merchant’s bank account.
- Clarification requested: A support agent asks what the payout status shows (e.g., “Pending”) and directs the merchant to check under Settings > Payouts.
- Support path provided: A link to Shopify’s Help Center is shared, instructing the merchant to follow the virtual assistant’s prompts to access live chat support.
No technical details, screenshots, or account specifics were provided. No decisions or fixes were recorded.
Current status: Unresolved/ongoing. Next steps are for the merchant to verify the payout status in the dashboard and contact live support via the Help Center link for account-specific investigation.
Hey, @Theurbanspiceja !
Thanks for getting in touch.
I’m sorry to hear about the issues with your payouts. What is the status of the payouts? DO they say ‘pending’ or something else? Yan view your payouts under Settings > Payouts.
To contact live support, please reach out to us here at this link. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much!