I have got this warning and I messaged customer service and they said to check the email. I have received no email about this and it has been more than 24hrs and all they keep saying is they will send out a new email but I am waiting but still haven’t received anything.
Hi @Sonia19 ,
Thank you for reaching out to the Community. I’m happy to provide some assistance with your Shopify Payments, to ensure this gets resolved.
To share some insight, account reviews are a standard process for merchants that are using Shopify Payments. This is to help verify and reduce fraudulent activity across the platform.
With that being said, the banner outlined within your screenshot indicates that you will need to Contact Support to have your account escalated. To confirm, did our advisor team mention this when you connected with us? If so, I recommend checking your spam and junk folders to ensure that any sent emails didn’t end up there. It’s likely however, we are still working on this request and will be in touch with you as soon as possible.
As we’re not able to provide account-specific support via the Shopify Community, you can follow up with us by heading over to our Support Page. This will allow you to connect with us directly where we can confirm the appropriate steps have been taken to ensure this gets resolved as quickly as possible.
Please let me know if you have any other questions or concerns.